01About the Store
This website is operated by CAPVORA, trading as CAPVORA. By using the store or placing an order, you agree to these terms together with the applicable Privacy, Shipping and Return & Refund Policies. If you have a question about an order or a term, contact support before proceeding.
02Account Details and Eligibility
You must be legally able to enter into the purchase transaction and provide accurate contact and delivery information. Keep your account password private and tell us promptly if you suspect unauthorised use. You are responsible for reviewing the information you submit and correcting any error as soon as possible.
03Product Descriptions and Packaging
Read the product name, size, pack quantity, usage information and relevant manufacturer instructions before ordering. Product photographs help identify an item; colours and packaging may vary between batches or screens. Such variations do not justify supplying a different product or a product that fails to match its material description.
04Prices, Taxes and Order Totals
The product page and checkout explain the amount payable for your selection. Where GST is included in a selling price, it is already part of that price; any additional applicable tax and shipping charge form part of the final order summary. Review quantities, discounts, delivery charges and the final total before you pay.
05Offers and Coupon Codes
Offers may be limited by validity dates, product or category eligibility, minimum spend and maximum discount. Only an eligible coupon can be applied, and one coupon is supported per order. Changes to the bag can affect eligibility; the discount shown in the final checkout summary is the amount applied to that order.
06Orders and Availability
An order depends on successful payment, availability and the accuracy of the details provided. We may need to contact you if an item becomes unavailable or a material listing error is identified. Where fulfilment is not possible, we will explain the available resolution, including any refund required for an unfulfilled paid order.
07Online Payments
Payments are handled through the payment options available at checkout using Razorpay. Confirm the payment result before attempting another transaction, and retain your order and payment references. Payment providers and banks may apply their own processing terms; our support team can help investigate an order-related payment issue.
08Delivery, Cancellation and Refunds
Our Shipping Policy explains service availability, charges, estimates and tracking. Cancellation, product issues and refunds are reviewed under the Return & Refund Policy and applicable consumer rights. A request sent to support is reviewed before a cancellation, return or refund is confirmed.
09Appropriate Product Use
Follow the manufacturer instructions, warnings, storage directions and any expiry or use-before information supplied with a product. Choose products appropriate to your needs and stop using an item if it causes an adverse reaction. Product descriptions are general shopping information and are not a substitute for advice from a qualified healthcare professional when that advice is needed.
10Acceptable Website Use
Do not misuse accounts, submit fraudulent orders, interfere with website security or publish unlawful or misleading content. Reviews and messages should relate to a genuine experience and must not reveal another person’s private information. We may restrict misuse while continuing to address legitimate paid-order obligations and support requests.
11Website Materials and External Services
Our branding, website layout, written content and other protected materials may not be copied or used in a way that infringes the rights of the relevant owner. Links to courier, payment or other third-party services are provided for convenience. Those services operate under their own terms, and a link does not give us control over their websites.
12Service Interruptions and Responsibility
We aim to keep the store available and its information accurate, but temporary interruptions and errors can occur. If an interruption affects your order, contact support so we can check its status. Nothing in these terms excludes responsibility or consumer remedies that cannot lawfully be excluded.
13Changes, Applicable Law and Support
We may update these terms for future use of the website; changes do not retrospectively remove rights relating to an existing order. Transactions are subject to applicable Indian law, without restricting a consumer’s lawful access to a competent forum. For questions or complaints, contact capevora07@gmail.com with the relevant order details.
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