01Who We Are
CAPVORA operates the CAPVORA online store. This policy covers information provided through our website, customer account, checkout and support channels. It also explains how information is used when we work with payment, delivery and technical service providers.
02Information You Provide
When you create an account or place an order, we collect details such as your name, email address, phone number and delivery address. We also maintain your order items, payment reference, delivery information and any business GSTIN you choose to provide. Messages sent to support may contain additional information that you share with us.
03How We Use Your Information
We use the information needed to manage your account, confirm payments, fulfil orders, arrange delivery, provide invoices and respond to enquiries. It also helps us investigate payment problems, delivery issues, refund requests and suspected misuse. We do not ask you to provide information that is unrelated to your request.
04Payments and Financial Information
Online payments are processed through Razorpay and the payment services you select. Our order records contain payment identifiers, amounts, method information and payment or refund status. Do not share your card PIN, CVV, UPI PIN, password or one-time password with our support team; these credentials are not needed to resolve an order enquiry.
05Cookies and Account Sessions
The website uses essential session cookies to keep you signed in, remember your shopping bag and protect forms against misuse. Browser settings can restrict or clear cookies, although doing so may interrupt account access and checkout. Basic request and error logs may be used to diagnose faults and protect the service.
06Sharing for Order Fulfilment
Relevant information may be shared with payment processors, courier partners, email providers and hosting or technical service providers so they can perform their specific role. For example, a courier needs the recipient name, delivery address and contact number. Information may also be disclosed where required by law or a valid request from an authorised authority. We do not sell customer personal information.
07Keeping Information Secure
We use access controls and reasonable technical and organisational safeguards for customer information. You can help by using a strong account password, signing out on shared devices and keeping payment credentials private. If you suspect that your account has been accessed without permission, contact support promptly.
08How Long Records Are Kept
Order, invoice, payment and refund records may need to be retained for accounting, tax, dispute resolution and other lawful purposes. Account and support information is kept for the purposes described in this policy and applicable retention requirements. Closing an account does not necessarily require deletion of records that must lawfully be retained.
09Your Choices and Requests
You may update available profile and address details through your account. For access, correction, account closure or other privacy requests, contact capevora07@gmail.com from your registered email address where possible. We may verify your identity before sharing or changing information, and will explain any applicable limits or records that must be retained.
10Children and Third-Party Services
The store is intended for adults placing orders for themselves or their families. Please do not submit unnecessary personal information about children. Payment pages, courier tracking pages and external links may have their own privacy notices; review those notices when using their services.
11Policy Changes and Privacy Support
We may update this policy when the store, its services or applicable requirements change. The current published version explains our approach at the time you use the website. For privacy questions or concerns, email capevora07@gmail.com, identify the issue clearly and avoid sending payment credentials.
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Include your order number when contacting us about a purchase.