01Delivery Availability
We accept delivery addresses within India where an active delivery service is available. Enter your complete address, state and pincode at checkout to review the available delivery information. A location may be temporarily unavailable because of courier restrictions, service interruptions or operational conditions.
02How Shipping Charges Are Calculated
Shipping charges can depend on the destination zone, packed weight of the products and quantities in your bag. The applicable delivery charge is displayed in the order summary before payment. Review the final order total rather than assuming that a delivery rate for one address or basket will apply to every order.
03Free Delivery Offers
Where a free-delivery offer is available, the applicable minimum and eligibility are determined by the current shipping settings. Eligibility is based on the product total after coupon discounts, excluding the shipping charge. Changing a quantity, delivery state or coupon may change whether an order qualifies; the final checkout summary shows the result.
04Order Confirmation and Processing
An online order is processed after payment is confirmed and the order details have been checked. Product availability, payment verification, public holidays and operational conditions can affect dispatch. If an issue prevents fulfilment, our team will contact you using the details provided with the order.
05Delivery Estimates
The delivery estimate displayed at checkout is a guide for the selected destination. Actual arrival can be affected by dispatch time, courier capacity, weather, remote-area access and local restrictions. An estimated date is not a guarantee of delivery on that date; contact support if your shipment appears delayed.
06Courier and Tracking Information
After dispatch, courier and tracking details are added to the order when available. Sign in to My Orders and open the relevant order to check the shipment information. Tracking updates depend on the courier and may take time to appear after a parcel is handed over.
07Your Delivery Details
Provide the recipient name, reachable phone number, pincode, street address and any useful landmark. Contact support immediately if you notice a mistake. We will check whether a correction is still possible; address changes may be unavailable after dispatch and must be confirmed by our team.
08Missed or Unsuccessful Delivery
A delivery attempt can fail if the address is incomplete, the recipient cannot be reached or the parcel is refused. Contact support promptly to discuss the next available step. Any proposed redelivery arrangements and charges will be explained before you agree to them, subject to the circumstances and applicable consumer rights.
09Damaged, Missing or Incorrect Items
If a parcel appears damaged or an item is missing or incorrect, keep the packaging and contact support with the order number and a description of the problem. Clear photographs can help us investigate with the courier or fulfilment team. We will review the issue under our Return & Refund Policy and applicable rights.
10Help With a Shipment
For a delivery enquiry, email capevora07@gmail.com or use our Contact Us page. Include the order number, recipient name and a short description of the problem so we can locate the shipment. Please do not publish your full address or phone number in public product reviews.
We're here to help
Include your order number when contacting us about a purchase.